Help Center
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Getting Started
What is Dibs?
Dibs is your AI-powered ticket concierge. It's like ChatGPT meets a ticket marketplace. Just share what you're interested in and Dibs helps you discover and buy tickets to sports, concerts, and live events.
How do I use Dibs?
Type what you're looking for, like "cheapest lower level seats for the Knicks" or "When is Beyoncé in Boston?" Dibs understands natural language and responds with ticket options that match your preferences.
Do I need to create an account?
You can explore and receive ticket recommendations without an account. If you decide to purchase, we'll ask for basic info like your name and contact details to complete the checkout.
Is Dibs available in my city?
We support major events across the U.S., plus select international markets. If you're looking for something specific and can't find it, just ask and we'll try to help.
Finding Tickets
How do I ask for tickets?
Just type a message like "Knicks game this Friday" or "Tate McRae NYC tickets." You can ask about artists, teams, venues, or cities. Dibs handles it all.
Can I search by budget or section?
Yes. You can say things like "under $150," "lower bowl only," or "floor seats if possible." Dibs will filter and prioritize results based on your request.
How many tickets can I buy at once?
You can request up to 10 tickets in a single order. Larger group requests may be possible, just let us know what you need.
How long do ticket options last?
Prices and availability can change at any time. We recommend purchasing as soon as you find a good option. Tickets cannot be held prior to purchase.
Payment & Checkout
How do I pay for tickets?
Once you choose your tickets, we'll send a secure checkout link to complete payment. All major credit and debit cards are accepted.
Is my payment information secure?
Yes. Dibs uses trusted third-party payment processors and never stores your payment details.
Do you charge any fees?
All prices shown include fees. No surprises at checkout. You'll always see the full cost before you pay.
Will I receive a receipt?
Yes. After checkout, we'll send a receipt and delivery details for your tickets.
Ticket Delivery
How will I get my tickets?
Tickets are typically delivered digitally via email or mobile transfer through platforms like Ticketmaster or AXS. We'll provide step-by-step instructions based on your event.
When will I receive my tickets?
Tickets are usually delivered within a few hours of payment. We'll always provide an expected delivery date.
What if I don't receive my tickets?
If your tickets haven't arrived in the expected time, reach out to us right away. Tickets are always guaranteed in time for the event under our Buyer Guarantee.
Cancellations & Refunds
Can I cancel or change my order?
All sales are final. But if there's an issue with your tickets, our Buyer Guarantee ensures we'll help resolve it.
What is the Dibs Buyer Guarantee?
If your tickets are invalid or you're unable to access the event due to a verified issue, we'll issue a refund or replacement. Click here to learn more.
What if the event is canceled?
If your event is canceled and not rescheduled, you'll receive a full refund.
What if the event is postponed?
Your tickets will be valid for the new rescheduled date. No action is needed unless otherwise stated.
General Questions
Where do the tickets come from?
Dibs works with trusted sellers and partners to provide real-time access to available inventory.
Can I sell tickets on Dibs?
Not yet. Dibs is currently focused on helping fans search and purchase tickets.
Is there someone I can speak with?
Dibs is a chat-based platform, but our team is available for support. You can contact us anytime at support@calldibs.ai. If you've already placed an order, please mention your order number for faster assistance.